FAQs

You can place your order through our secure online shopping cart system or by calling us at 📞 21569530.

• Personalized orders will be shipped or delivered within 3-5 business days.
• Pick-up orders are usually ready within 1-2 business days. If you have a specific delivery timeframe or a deadline, please let us know when placing your order, and we will do our best to meet your requirements.

Shipping fees are €4 to Gozo & €8 to Malta. Free Shipping for any orders over €200. Please view our Delivery Options for detailed information.

Yes, after entering your customer information, you will have the opportunity to enter your recipient’s name and address.

At Customize Nation, your complete satisfaction is our primary goal. We stand behind the quality of every product we offer. Please review your customization and order details before submitting your order, as personalized items cannot be returned. Check spelling, dates, and names carefully.

Yes, Customize Nation offers discounts based on the quantity of items purchased. Please contact us at cu*******@gm***.com for a personalized quote.

Once placed, personalized orders are immediately sent to our production team to ensure fast service. Therefore, cancellations or changes are not permitted. If you need to reorder due to a mistake, we’ll gladly offer you a 25% discount.

We accept Debit/Credit Card & PayPal.

Yes, if you have an urgent deadline, please inform us of your delivery date requirements when placing your order. We will make every effort to meet your deadline.

We ensure proper inspection and packaging of all orders. If your product arrives damaged, please contact us immediately at 21569530 or cu*******@gm***.com , and we will resolve the issue promptly.

Have your coupon or gift certificate code ready when placing your order online. Enter the code during the checkout process, and the system will deduct the value from your order total.